COVID-19 has significantly impacted public transport and how people travel. Many key workers rely on public transport to get to work, while others need to use public transport for essential shopping. fflecsi can support these passengers in a safe and sustainable way, providing on-demand bus services when and where it is needed most. fflecsi is an exciting new pilot service from Transport for Wales and local bus operators. Monitoring whether or not it helps people to travel and if it proves popular, some fflecsi services could continue to run alongside normal scheduled bus services once travelling resumes.